Big Data allows you to extract valuable insights from high volumes of structured and unstructured data collected from a vast variety of sources – from your internal technology systems and sensors to social media and customer smartphones. The first step in making use of big data is digitising your content and processes.
Affno’s Workplace Automation software captures and stores your data so that your knowledge capital can be rapidly scanned and analysed. Analysis of all the collected data presents surprising information you would not even have thought to look for – statistics, patterns, trends and relationships that can transform your decision making. Organisations around the world are using big data to understand consumer behaviour, improve processes, reduce costs, and deliver greater value. Now, it’s your turn.
Affno has a major part to play in the green revolution. In line with the principles of minimising waste and protecting the environment, comes the idea of creating paperless enterprises. Affno’s Workplace Automation software removes the need to store, duplicate and rely upon physical documents.
Affno’s solutions have successfully digitised organisations with over a century's worth of documents, reengineered workflows to automate inputs, and trained staff into new ways of working despite limited computer literacy. They have helped organisations achieve over 20% reduction in paper usage, and with growing adoption of mobile and PC technology, they are paving the way towards making the dream of paperless enterprises a reality.
Chances are you deal with a lot of paper documents in your day-to-day work. In this digital age, you need not! Affno’s Enterprise Content Management software digitises content organisation-wide. This means that all documents and material can be viewed, shared and worked on via a computer, even if they started out on paper.
Protect your content from unauthorised access whilst facilitating easy and instant collaboration – across the organisation or the globe. Content can be easily organised and promptly accessed with a simple search so you can finally make the most of your organisation’s complete knowledge capital.
Meanwhile, your information security is assured with automatic backups, transparency into who’s viewed and edited files, and automatic preservation of all document versions. Watch your workspace become cleaner, greener and more productive as piles of paper become a thing of the past.
This product goes great with: Affno Workflow Management, Affno Correspondence Management
You’ve always felt that there’s got to be a faster, smarter way to work. And there is. Affno’s Workflow Management brings fresh efficiency into your workplace, streamlining and automating your processes to grow productivity and shrink costs.
Following an analysis of your processes, Affno develops automated workflows which minimise the need for physical document transfer and non-value-adding administrative work. Files are transferred between individuals in a predefined order and managers can review, approve and reject files – all via the system. Email and SMS notifications inform users instantly whenever something requires their attention.
And it doesn’t stop there. Managers get a bird’s eye view into the status of organisational processes, allowing them to spot bottlenecks and deal with the root cause. And instant report generation provides real-time insights into process efficiency. It’s time to make the most of your processes.
This product goes great with: Affno Enterprise Content Management, Affno Correspondence Management
Do you know how many inquiries your organisation received today? Were they all responded to? Promptly? Accurately? Politely?
Today, many forms of correspondence – including emails – are legally binding. Therefore, keeping a secure record of all your communications is critical for organisational security. Affno Correspondence Management provides you this assurance while enabling you to do much more. The system lets you manage brand reputation with polite, friendly and grammatically accurate templates for external correspondence, whether email, physical mail, fax, or more. It routes mails to and from priority customers to managers so they can ensure your top clients are receiving top class service.
Moreover, Affno Correspondence Management intelligently categorises correspondence, making it easy to access all communications on a particular subject. This makes knowledge transfer easy should information be needed even many years down the line. A powerful search lets you quickly delve into the content of emails, and their attachments, to locate crucial information. And easy reporting tools provide real-time insight into the patterns, trends and seasonality of correspondence.
This product goes great with: Affno Enterprise Content Management, Affno Workflow Management
Are you making use of the treasure trove of knowledge in your organisation? Tracking down a file in your record room need not be a fearsome exercise. Affno Record Room Management digitally maps your record room, storing the precise location of each and every record. With a simple search for associated keywords, users will know exactly where a record can be found.
The system maintains a history for each record, logging who checked it out, for what purpose, and when it was checked back in. This ensures complete transparency in record room usage. The system supports electronic RFID tagging, so no data entry is needed for check-in and check-out. It even provides email and SMS notifications when the date of return is approaching. Empower your Record Room Managers to track the status of all records within the record room and take action on delayed returns.
With Affno Record Room Management, making use of the vast amount of knowledge capital within the organisation becomes easy.
This product goes great with: Affno Enterprise Content Management, Affno Workflow Management, Affno Legal Matter Management
Affno Legal Matter Management automates and streamlines daily operations across your firm or department while managing massive numbers of legal documents. It provides you with clear insight into your legal department’s activity, from the schedules and workloads of all legal officers to the status of each case and access to all case files and contracts straight from your PC. Now, you can get up-to-date on any legal matter instantly, assign work optimally and keep an eye on any problem projects.
It equips legal officers to improve efficiency through the digitisation of files, enabling instant retrieval. The system even maintains schedules and provides reminders so legal officers need never miss a contract expiration or court appearance again.
Change the way you handle time-bound matters, litigation processes, and everything in between – with Affno Legal Matter Management.
This product goes great with: Affno Correspondence Management, Affno Record Room Management
Use informational efficiency to serve your clients better. Affno Insurance Claims Management makes applications, forms, photographic evidence and more instantly accessible across departments and branches, digitally. Anyone – from those verifying evidence in the field to officers opening customer accounts at a branch – can upload new information for instant access to all authorised individuals organisation-wide.
This empowers your staff to save time by effectively managing customer claim information and avoiding data re-entry. It also helps prevent fraudulent claims by providing transparency into all former claims and customer activity. And by minimising the turnaround time for claims processing by eliminating the need to physically transport documents, Affno Insurance Claims Management helps you provide customers with new levels of service that competitors can’t match.
That’s not all – senior managers can now gather insights into activity across the organisation, identify trends, eliminate bottlenecks and transform the way the company operates.
This product goes great with: Affno Correspondence Management
The current process for tendering isn’t supplier friendly. In order to be aware of potential opportunities, suppliers often need to go through all the newspapers in all the countries they can supply to. Pricey local agents are needed to scan tender notices and send them across, and to later submit the final bid.Sometimes, good suppliers only find out about an available tender quite close to the deadline and they can’t put forward their best offering.
All these factors reduce the reach, range and level of competition you can expect from your tender, making it difficult to get the best product at the best possible price.
Affno e-Tender maximises the productivity and transparency of tendering. It streamlines the tendering process, from tender creation, review and approval, to reaching the best suppliers, managing clarifications and submissions, and identifying the best bid. The solution cuts publishing costs and expands reach to include cost-effective foreign suppliers. It provides organisations with global reach – reach that only the Internet can provide.
This product goes great with: Affno Enterprise Content Management, Affno Workflow Management, Affno Correspondence Management
Reporting a high standard of education strongly influences the economic progress of a country. Demonstrating the presence of a skilled workforce encourages Foreign Direct Investment as multinational corporations are eager to leverage on the knowledge and talents of an educated society. The United Nations Educational, Scientific and Cultural Organisation (UNESCO) reports annually on global education quality based on input from numerous countries around the world. Failure to report to UNESCO means a nation will not be ranked and loses out on a valuable source of recognition.
Affno Educational Insight Management collects comprehensive information on the health of the education sector by connecting up to education institutions across the country. It provides critical insight into the popularity of different programmes, trends in students’ academic choices, and even deficiencies in the educational system. This provides governments with an avenue to improve the economic situation of the country by developing the quality of education.
The product further facilitates instant publishing of reports according to UNESCO formats. This enables the timely submission of UNESCO reports each year, granting the nation a position on the international index.
The Department of Ports and Maritime at the Ministry of Transportation in the Kingdom of Bahrain wanted to automate its internal processes and make all its Ship Registry services available online, in real time. The solution needed to fully integrate with the Department's other core applications, external payment gateways and bulk messaging operators. Thus, Affno was contracted to build a state-of-the-art online Ship Registry Portal – a groundbreaking initiative for the Middle East.
The Solution Affno provided a turnkey solution, from business analysis, solution implementation, and customisation, to staff training and workshops for ship owners on the use and benefits of the portal. All data was made securely and centrally accessible, minimising redundant data duplication and error. Comprehensive reports and statistics are provided on Ship Registry activities, and management now has a bird's eye view of business process efficiency.
The Results Today, ship owners no longer visit the Department to submit applications, make payments or collect certificates – these occur online, via the portal, with digital signatures used for approval. Affno’s solution for the Department of Ports and Maritime is perhaps the first of its kind to be implemented anywhere in world. New vessel registrations and license issuance have increased over the years, and Affno's solution will support the Department in managing this increased demand, while streamlining operations and enhancing revenue.
A leading law firm in the MENA region recognised the opportunity to improve performance by digitising its legal processes. Affno was contracted, and following an initial study, we identified immense potential to streamline the firm’s day-to-day processes, systematise ad hoc tasks and enable effective monitoring. There was also a need to manage the Firm's correspondence, since emails are today accepted as legal documents.
The Solution Affno's solution handles a vast number of legal documents daily, creating dramatic time savings by making information available when and where necessary. It allows processes to occur faster, legal material and correspondence to be standardised, and facilitates knowledge transfer. This ensures that information on a particular case or time-bound matter doesn’t reside solely with individuals, but can be made use of across the Firm.
The Results Through Affno's solution, the Firm is now able to manage and oversee processes far more effectively whilst protecting the information that is crucial to its daily operations. By monitoring time-use and automatically prompting users to log activity, the solution has also introduced efficiency and transparency to the Firm's system for charging clients.
A state Attorney General’s Department with over 200 attorneys and 30,000 active cases saw the need for a technological solution in order to heighten productivity. A lack of transparency in the prevailing system meant that efforts were not coordinated and poor scheduling of attorneys' time was costing the Department. Further, as some cases could go on for over 30 years, there was a critical need for effective knowledge transfer over the case lifecycle.
The Solution Following a comprehensive study of the existing process, Affno identified numerous weak links which resulted in missing, duplicated and unprotected documents. Affno's solution tackled these challenges to allow information to be tracked, monitored and standardised, ensure data protection and transparency, and avoid duplication of effort. The solution also bridged process gaps, minimising turnaround time, and improved scheduling to avoid clashes and missed court dates.
The Results The impacts of Affno’s solution can be felt across government, business and citizens. Those served by the relevant ministries and local departments have experienced unprecedented service improvements. On implementation of this solution in 2007, the Attorney General said, “I have no doubt that this software system will introduce considerable ease, efficiency and a heightened sense of security towards the work of every officer.” Today, given the transformational effects of Affno’s solution, he can proudly stand by this statement.
A bank with over 500 customer service points and 15 million customers saw the need to serve its clientele better by streamlining daily banking operations. Affno was called in to identify how technology could be used to reduce time and introduce synergies which would dramatically enhance both internal efficiency and client servicing.
The Solution Affno's solution handles thousands of documents daily, supporting everyday banking operations of significant volume and complexity. From account opening and closure to loan processing, credit facilities and much more, the solution enhances and streamlines virtually all banking processes. Digitisation and business process reengineering have transformed turnaround times and customer service standards. As a part of the solution, Affno also addressed issues of computer illiteracy, providing training to over 2000 system users.
The Results As a result of the deployment, process time reduced from days to minutes. The solution now works in parallel with the bank's core banking system, and plays a central role in its daily functioning. The bank can rapidly engage with its correspondent banks in other countries, enabling effective end-to-end processing of information. Service improvements, in the form of faster, more accurate and consistent service delivery have been recognised by customers and staff are well equipped to uphold these standards.
A leading insurance company with over 5 million policies in force sought a technological solution to elevate standards and reduce the time taken to handle new insurance applications, process claims and facilitate payment of insurance premiums. The company was also eager to create a paperless office environment. Before Affno's solution was introduced, an entire floor of the towers in which the company was resident, was taken up by its physical files.
The Solution Affno’s solution manages anywhere between 3,000 to 4,000 motor accident claims alone each day. It speeds up application processing by avoiding repetitive entering of customer data, makes claim information immediately available across hundreds of branches and departments, eliminates fraud through transparency, curtails administration costs, enables e-payment, and much more. It has also significantly minimised dependence on paper, creating space efficiencies for the company.
The Results Apart from enhancing the company's green credentials by curbing reliance on paper documents, Affno’s solution has streamlined and centralised claims processing to boost productivity and eliminate fraud. The company is now able to offer its customers greater convenience and higher service standards, providing complete and speedy service from any branch in the country.